Contact Us
We are here to help with product questions, order inquiries, and recovery guidance.
Get in Touch
Our customer support team includes certified rehabilitation specialists who can answer both product and recovery-related questions. We typically respond within 24 hours on business days.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
Response Time
We aim to respond to all inquiries within 24 business hours. For urgent order issues, please include your order number in the subject line.
Common Topics
- Order Status: Include your order confirmation number for fastest assistance.
- Product Recommendations: Tell us about your condition and recovery goals, and we will suggest the right tool.
- Returns & Exchanges: See our FAQ page for return policy details, or email us directly.
- Wholesale Inquiries: For clinic, gym, or retail partnerships, email us with your business details.